Refund Policy
Refund Policy — Kempen Creations, LLC
Effective Date: January 2, 2026
​
We want you to love your purchase. If something isn’t right, please review our refund guidelines below.
1. Returns
-
Returns are accepted within 30 days of delivery.
-
Items must be unused, in original condition, and in original packaging.
-
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
​
2. Non‑Returnable Items
We cannot accept returns on:
-
Custom or personalized items
-
Clearance or final‑sale items
-
Items showing signs of use or wear
3. Refunds
Once we receive and inspect your return:
-
Approved refunds will be issued to your original payment method.
-
Refund processing times may vary depending on your bank or payment provider.
​
4. Exchanges
Exchanges are subject to product availability.​
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a refund at no cost to you.​
6. Contact Us
For return or refund questions:
Kempen Creations, LLC
3125 Loumos Court
Sturtevant, Wisconsin 53177
Email: blkempen@gmail.com